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My experience with Fitbit Versa 3 and the Customer Service

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‎10-22-2022 13:37 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-22-2022 13:37 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

I have a versa 3 for not even 2 years, and it suddenly stopped working. Won't turn on. Won't charge. This is the second fitbit product that I've had that has done this. Customer support offered me a 35% discount (since it was no longer on warranty) on a fitbit product but ironically the versa 3 isn't offered on their website. They have the versa 2 and the versa 4. So they no longer sell the 3. I'm assuming it's discontinued. And if you're going to discountinue a faulty product, your customers should be reimbursed for it. I don't recommend this company for anyone looking for quality. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-24-2022 03:41

‎10-24-2022 03:41

Hi there, @MM15. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎10-25-2022 13:01 - edited ‎10-25-2022 13:07

‎10-25-2022 13:01 - edited ‎10-25-2022 13:07

Same situation here and I agree completely!

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‎05-13-2023 05:50

‎05-13-2023 05:50

Ive been waiting 14 months for repayment on a recall for my old Iconic.  Brought another watch in good faith would get my money back.  Love Fitbit desk top - customer service - some nice people - some who dont appear to understand what you are saying (wonder if deliberate) confidence in what they say Zero.  Trust - No.  Cant get how a multi million dollar organisation cant sort their preverbal.  Their best spin is someone will get back to you in 6 to 8 weeks - nothing.  Then when you complain 24 to 48 hours.

 

Still waiting.

 

I have now reached out to Trading Standards / Which Magazine and a Solicitor.  

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