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My experience with Fitbit Versa

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‎06-20-2020 06:25 - last edited on ‎06-20-2020 06:50 by Fitbit Moderator

‎06-20-2020 06:25 - last edited on ‎06-20-2020 06:50 by Fitbit Moderator

Fitbit does NOT honor warranty do not purchase!

 

Moderator Edit: Clarified subject

 

 

 

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‎06-20-2020 06:33

‎06-20-2020 06:33

I have to say, after my experience with my FitBit Versa 2, I'd have to think seriously long and hard before I ever considered spending money on a FitBit product again. It does some things well, but the support, software and attitude of the company have been incredibly disappointing.

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‎06-20-2020 06:52 - edited ‎04-21-2024 11:30

In response to velw

‎06-20-2020 06:52 - edited ‎04-21-2024 11:30

Hi there @Hiker11 and @velw, thanks for stopping by in the Community Forums.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

We understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


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‎06-20-2020 12:47 - edited ‎06-20-2020 12:54

In response to MarreFitbit

‎06-20-2020 12:47 - edited ‎06-20-2020 12:54

I am totally frustrated I have been in contact with Fitbit since April 2020. I have 25+ emails and numerous phone calls. I’ve been deliberately disconnected 2 times. My fitbit is defective and my husband was, also. Fitbit replaced his but will not replace mine. On 2 different occasions I was sent emails for replacement only to then receive emails saying my tracker was already replaced. It’s the company’s way of stringing me along. Yes we will, no we won’t. It’s under warranty, I only had this item for 4 months. $179 plus tax is way too much money for 4 months of use.  All the emails and phone calls, all the time involved...don’t buy fitbit it’s like throwing your money away. I strongly suggest a competitors tracker.

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