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My experience with Versa 2 and Customer Service

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‎08-21-2023 11:17 - last edited on ‎08-24-2023 09:51 by Fitbit Moderator

‎08-21-2023 11:17 - last edited on ‎08-24-2023 09:51 by Fitbit Moderator

The button will not stop exercise mode--I now have to do a hard force stop to get it to stop running.   Watch is less than a year and a half old.   Fitbit CS suggested doing a factory reset and watch is still not working.      CS also was worthless and suggested I need to buy a new watch.    Really disappointed in service--this is a fitbit issue and they are unable to fix and won't help me resolve...

Any ideas?

Moderator Edit: Clarified subject

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‎08-24-2023 09:53

‎08-24-2023 09:53

Hi there, @Sushiqueen2004. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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