My experience with Versa 2 and Customer Service

[JC4041]

This makes number 4 (2 for me 2 for the wife) Versa2's that have failed in the last 2 years.....guess I didn't learn my lesson with the first 2. Done all the tricks (unpair, remove, factory reset ect.) like 5 times now.....even while chatting with the "help" who obviously didn't read when I mentioned I had already done those things......

Anyway, guess I need to find a better product.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JC4041. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the inconveniences with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you were offered a discount towards a new Fitbit device and I'd like to take the time to answer (probably) your inquiry regarding why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product.

With that being said, please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.