My experience with Versa 2 and Customer Service

[S888]

So been a Fitbit customer for over 8 yrs and on my 3rd Fitbit. Other 2 lasted 1.5yrs each.

thought great finally a Fitbit smartwatch that will last. But I’m wrong. After 3 yrs my screen is now unresponsive on certain functions suddenly.

The watch is out of warranty so asked to spend more money. I think over £300 on Fitbit watches is a ridiculous amount of money to have spent already.

I want to know if others have had this issue of watches failing suddenly? At this rate I will not be spending money on Fitbit anymore.

Moderator Edit: Clarified subject

[SuzLaw]

The same thing suddenly happened with my Versa 3. Screen initially was unresponsive for a week or so, but clock etc was working.  Now, it won't charge, I can't reset it and it appears completely dead! 

[MarreFitbit]

Hi there, @S888. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

@SuzLaw Thanks for stopping by here and sharing the details about the issue with your Versa 3. 

If you haven't done so yet, I'd recommend following the steps provided here Why isn't my Fitbit device's battery charging?

[S888]

Please note I have reached out to the support team and their advice was to post this to the forum, so I have just followed their recommendation.


Shirl