My experience with Versa 2 and Customer Service

[llbarnes21]

I have been a fan of the Fitbit smartwatch since it first came out. It has helped me to stay in tune with my health and connect with other Fitbit users. My concern is that for the past 3-5 years I have had to purchase a new device after the warranty goes out within 15 months. My latest issue is that my screen suddenly just went black. The device will not turn on. When I reached out to Fitbit they said it was out of warranty and that all they could do was offer me 35% off of a new one. It is concerning to me to have to purchase a new device every 13- 15 months. These devices are very expensive. I feel the quality of the product has declined. I am ready to give up on them.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @llbarnes21. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding.