My experience with Versa 2 and Customer Service

[melf4]

At this point in time I am very pleased with what Fitbit has done for my fitness. I am very disappointed with the quality. Received 2nd Versa 2 under warranty replacement July 2022. It has now failed after only 20 months of service. I have been offered a 30% discount on the purchase of a new one. What should motivate me to spend over $100 for something with an expected useful life of less than two years?

Moderator Edit: Clarified subject.

[Guy_]

Hi @melf4 - it depends a bit on how the watch is treated, especially the seals. Even though it's a mass production the quality could be improved to be more robust.

The 30% discount isn't available on another Versa 2 unfortunately but only in more expensive watches which don't have all the features of a Versa 2 so do research.

[MarreFitbit]

Hi there, @melf4. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Versa 2 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty