help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2024 15:42 - last edited on ‎02-28-2024 05:25 by Fitbit Moderator

‎02-27-2024 15:42 - last edited on ‎02-28-2024 05:25 by Fitbit Moderator

Touch screen not responding. Have already restarted watch several times and changed the clock face. None of these attempts have resolved the issue. Are there any other suggestions. You can't even try factory reset because you have to swipe on the watch to do that.

Thanks

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎03-03-2024 07:28

‎03-03-2024 07:28

Hi there, @LThompson77. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is still not turning on. Thanks for taking the time to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes