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My experience with Versa 3 and Customer Service

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‎04-07-2023 05:10 - last edited on ‎04-11-2023 09:42 by Fitbit Moderator

‎04-07-2023 05:10 - last edited on ‎04-11-2023 09:42 by Fitbit Moderator

After my glitchy Versa 3 entirely stopped working, Fitbit told me I was eligible for a replacement. All I had to do was send it back.

 

I sent it back.

 

The USPS tracking indicates delivered 4 days ago. However there is a disconnect between their shipping/arrival department and customer service. (Maybe it is the same disconnect that stopped my Versa 3 from syncing).

 

Anyway, they can't do anything until shipping has found the package. 

 

Never had issues like this with customer service before Google merged.

 

Just letting you all know, if you have a return, you might end up emptyhanded.

 

Moderator Edit: Clarified subject

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‎04-11-2023 05:41

‎04-11-2023 05:41

Hi @CherylC57 - this does happen which is why it is better to INSIST they send the replacement first.

 

However, if you can send proof of dispatch they may send you the replacement while they sort out where it has got to. Chat again with support.

Author | ch, passion for improvement.

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