My experience with Versa 3 and Customer Service

[kaiju8]

I have a Versa 3 I bought on 4/1/22 (so of course outside of warranty now). Yesterday while I was out shopping my wrist starting vibrating and I noticed it was constantly rebooting. When I got home I searched Reddit and Fitbit forums. I tried holding down the button - that had zero effect on the reboot cycle. I tried repeatedly pushing the button and occasionally got a long vibrate, but still no real effect.

I reached out to Fitbit Support on Twitter and got the "We're sorry you purchased this a year ago" here's a coupon for 35% off a new device. (Which is highly frustrating when I only purchased the device 13.5 months ago).

Any tips or hacks at this point to fix the device? Any devices people like better? I was an OG Pebble user and tried the Versa 3 as a replacement for my Pebble. I don't really want to drop ~$200 on a new device every 1-2 years.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kaiju8. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.