My experience with Versa 3

[Donewiththese]

I have been a loyal customer for many years now but I am so tired of these watches not lasting much more than a year. Just outside the warranty so I have to buy another one. I’m done. I’m switching. I can no longer keep putting money into these watches. Fitbit you need to have better quality. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Donewiththese. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To better assist you, may I know what is the issue you're experiencing with your Fitbit device? If you experience any of the following issues and you've checked your settings, restart your device:

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

For more information, see How do I restart my Fitbit device? 

[Donewiththese]

At least two to three times a day I have to re-sync to my phone and once a week I have to completely reset it. It is unacceptable. I am tired of the constant issues. My last one stopped syncing right after my warranty was out. This one is on the way to doing the same thing. Poor quality products. 

[MarreFitbit]

@Donewiththese Thanks for getting back and for the details provided. I understand how you must be feeling. 

Based on what you mentioned, I was wondering if you are using the same mobile phone you used with the previous Fitbit device? If so, I'd suggest making sure that Fitbit device is not still linked to your phone's Bluetooth settings as this may be causing some connectivity issues with your Versa 3. 

With the above being said, please try the following:

• Unpair your Versa 3 and any other Fitbit device still linked to your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

Hope this helps. 

[Leonardonline]

It seems that many users (myself included) are having the same problems with the Versa 3. The official answer is "disconnect and reconnect" seriously?

[Donewiththese]

I have done all of these over and over again. This is not the same phone that I had my previous watch connected to. I know all the steps as I have done these many times. Doesn’t matter. Still stops syncing many times a day. Not worth all the trouble. 

[Donewiththese]

Exactly. I get the same answer every time and then when those steps still doesn’t work they say “well you will have to buy a new one”. Not acceptable.