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My experience with Versa

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‎08-04-2020 21:46 - last edited on ‎08-05-2020 15:47 by Fitbit Moderator

‎08-04-2020 21:46 - last edited on ‎08-05-2020 15:47 by Fitbit Moderator

Swam in the pool today as I have multiple times without issue...then today it just up and died. Dried it off and put it in rice when I realized it wouldn't turn on. Nothing...totally dead.

Fitbit chat guy basically said "to bad so sad...here's 25% off your next purchase"

 

Why on earth would I buy another watch thats advertised as safe for tracking laps when it dies if it gets wet a few times!? Ugh...an item costing as much as these did when they first came out should last more than 1.5ish years. 

 

Moderator Edit: Clarified subject and word choice

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‎08-05-2020 15:53 - last edited on ‎10-16-2024 07:12 by Fitbit Moderator

‎08-05-2020 15:53 - last edited on ‎10-16-2024 07:12 by Fitbit Moderator

@Amafili Hey there. Thanks for sharing your experience with Versa and our Support team. 

Your comments and feedback are appreciated, we're always striving to improve our services offered. Our team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option you were given, you could reply back to the case that you have with them. 

You could find more information about Fitbit swim proof and water-resistant here. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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