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My replacement process is taking too long

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‎12-11-2021 02:52 - last edited on ‎12-11-2021 03:05 by Fitbit Moderator

‎12-11-2021 02:52 - last edited on ‎12-11-2021 03:05 by Fitbit Moderator

Hi Guys, 

 

My fitbit screen decided to pack out on me. I contacted customer service and they walked me through all the trouble shooting to which nothing worked. They sent me a replacement link 5 times in the last 36 hours. I have  tried numerous times and agreed to the terms and conditions but I have received the same error message, "oops the server is busy, try again in a minute". I contacted customer service and they advised me to use different Web browsers on different devices, clear caches and rest those devices to which nothing has worked. My issue has been escalated I have been given a reference number. 

 

Does anyone have any advice for me as to how long this process might take or anything else I might need to try on my end.

 

Moderator Edit: Clarified subject

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‎12-11-2021 03:08 - edited ‎11-14-2023 04:16

‎12-11-2021 03:08 - edited ‎11-14-2023 04:16

Hi there, @ChiMab83. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since your case was already escalated to a higher department, I'd suggest to wait until you hear from them. They will reach out to you soon!

Your patience and understanding are really appreciated.

Maria | Community Moderator, Fitbit


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‎12-17-2021 23:45

In response to MarreFitbit

‎12-17-2021 23:45

Hi Marre,

 

Its been nearly  2 weeks and i am still waiting for a .pj discount code to replace my faulty fitbit. This is taking much more time that I expected.

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