My versa 2 fitbit

[Shlrob]

My fitbit decided that it doesn't want to work anymore the screen went blank n flashes white n overheats when on charger or trying to restart and reinstall.

[SunsetRunner · Accepted solution]

Hello @Shlrob 

I would normally come in and offer some troubleshooting advice that might help with an issue you might be having but the fact that your Fitbit Versa 2 overheats when it’s charging concerns me greatly. 

I’d recommend not charging it any further and contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

I understand this might not be the solution you were looking for but I hope pointing you in the right direction is the best answer in this particular situation. I hope this gets sorted out for you quickly. 

[Shlrob]

Hello I received a email from a Natali G for my case concerning my fitbit versa 2 and I've done all the requirements in the email and tried to send back but the email doesn't go thur any help please? Thanks Sheila 

[SunsetRunner]

Hello @Shlrob 

I think this question would be better suited for someone at Fitbit Customer Service. You can call them directly at 877-623-4997. I don’t work for Fitbit so I’m not versed on their email procedures but certainly someone there at Fitbit Customer Service can address the failure in email returns.