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My versa 2 stopped working

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‎09-08-2021 17:21

‎09-08-2021 17:21

My versa 2 battery was low -- around 25% so I plugged it into the charger before I went to bed.  This morning I put it on and the screen was black.  I tried to restart it and nothing happened.  I tried pushing the button rapidly for about 10 seconds, and nothing happened.  I guess it  died in its sleep.  Any ideas on how to wake it up?

 

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‎09-08-2021 18:06

‎09-08-2021 18:06

 @PattiWagen Nice to see you around Thank you for your report and your efforts. 

 

Please try to plug the Versa 2 on another wall socket or USB port and charge it for at least 30 minutes. Then try to restart it. 

Also I recommend you to have a look at this: Why isn't my Fitbit device's battery charging?

 

If this doesn't help, please have a chat with us or give us a call. 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎09-16-2021 20:06

‎09-16-2021 20:06

It appears that as of September 2021, there are a lot of us Versa 2 users who are having the same type a problem and issues. Come on Fitbit, own up and take care of this issue  Obviously this problem is affecting way to many owners. 

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‎09-17-2021 17:41

In response to TamTams

‎09-17-2021 17:41

They won't. On Chat, they admitted to me it's a known issue they are working on. And then told me I should buy a new one, as mine is out of warranty. 

This is not a hardware issue, and they don't own it.

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