My verse won’t charge, help.

[Jmonkey02]

It is completely dead and has been on the charger all day.

[SunsetRunner · Accepted solution]

Hi, did you try to clean the contacts of your Versa and the Charger? Use a soft cotton cloth with a slight bit of alcohol solution. Try also restarting your Versa several times in a row by pressing the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If these suggestions do not work:

1. Contact your Versa to a legite USB adapter to a wall outlet to sort out whether your charger is defect

2. Otherwise: contact Customer Support.

[JuanJoFitbit]

@Jmonkey02 It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa is not getting a charge even after you left it in the charger the whole day.

I would like to follow up on this and would like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @SunsetRunner.

If you found his post helpful, please accept it as a solution.

Looking forward to your response! 

[Jmonkey02]

Thank you for your concerns, I got it to work once I cleaned it. Thanks for the help Fitbit community!

Jocelyn A.

Moderator edit: merged reply

[JuanJoFitbit]

@Jmonkey02 I'm sorry for the late response. However, I'm so glad for the great news!

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!