My wife has just purchased a Fitbit Inspire 2 and we have tried to create an account for her - and then log her in.
We have tried two different email addresses each with the same password.
Each time we try to log in we are told that the user does not exist or the password is incorrect. We have tried logging on on two different Windows 11 computers, two different android mobile phones and an android tablet - using both email addresses - always with the same result.
After (trying to) creating the accounts we have not received any communications from Fitbit re the account being set up. I find this very unusual as it is normal to have to activate the account via the registered email.
We have tried resetting the password many times but get no response whatsoever.
We have checked our junk boxes but nothing is there either.
My account already existed my wife's account is new
Do we have to wait hours or even days to get a response from Fitbit?
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