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My workouts are not syncing between Versa and Fitbit Coach.

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‎08-06-2018 17:13 - last edited on ‎08-07-2018 07:58 by Moderator Alum

‎08-06-2018 17:13 - last edited on ‎08-07-2018 07:58 by Moderator Alum

I have a Versa watch and am paying for the yearly subscription to Fitbit coach.  My workouts don’t sync between my watch and app (I have an iPhone 7)... I have tried logging off both the Fitbit app and Coach app and have also turned permission off both several times.  Has anyone else had this issue or can give any advice?

 

Moderator Edit: Clarified Subject.

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‎08-07-2018 08:00

‎08-07-2018 08:00

Hello @Amandalee22, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our team is currently aware of the problem and is working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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1 REPLY 1

‎08-07-2018 08:00

‎08-07-2018 08:00

Hello @Amandalee22, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our team is currently aware of the problem and is working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer