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NaN showing on Clock face/not syncing

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‎05-30-2019 00:52

‎05-30-2019 00:52

I’ve tried syncing but nothing happened my heart rate monitor didn’t work yesterday until I wiped it and now it’s the only thing working on the clock face (sort from time/date) any tips? Thanks

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3 REPLIES 3

‎05-30-2019 01:34

‎05-30-2019 01:34

Hi @Abestshaw  Try restarting the Versa several times and then try syncing again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-30-2019 02:24

In response to NellyG

‎05-30-2019 02:24

Thanks for the help! Restarted 3x NaN has disappeared but nothing is syncing and heart rate has gone 

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‎05-30-2019 03:09

In response to Abestshaw

‎05-30-2019 03:09

Well we have made some progress! Is the green light flickering rapidly on the back of your Versa? Also check the settings app on your watch and see if Heart Rate is still turned on. 

What phone are you syncing to? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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