Need help with help

[Mvigil1]

Hi. I do not know what to do and need help. I am a long time fitbit user and have had several different models. I currently have the Versa 2. It would not let me swipe up or left but was other wise very usable. I contacted support to get help with the swiping problem and followed their directions to hard reset. Upon following those directions, my fitbit will not sync and has a large bright line going down it with the rest of the screen being darker. Which wasn't there before. They said there's nothing they can do other than give me a 35% discount code even though I didn't need a new one until I followed their directions. IS there anywhere else I can contact?

[Odyssey13 · Accepted solution]

Hi @Mvigil1  we're the community forums and you've already gotten with customer support. They are the only ones who can help you and they already offered you a discount. Sorry, but if you need further help, you'll need to get with them. https://myhelp.fitbit.com/s/support?language=en_US