Needing help with setting up Versa

[RosiePW]

Hi there!

I have bought a new Versa 2 watch for an 88 year old friend who wants to have this watch for Christmas to get him started on a new lifestyle to maintain good health. For the last three days and three nights I have tried setting it up, but I am not succeeding.  The iPhone 8 and this Versa 2 have not recognized each other.  All these days and nights, the iPhone is just simply SEARCHING.... at the very top of the screen is "NOT WORKING"" and then there are three icons with instructions what to do (1) to make sure Versa 2 is charged and turned on (2) Restart the Versa 2, (3) Turn off and turn ON Bluetooth.  I have done all three and so many times... but the screen just continues "SEARCHING"...

Can anyone please help? Thank you!

[SunsetRunner · Accepted solution]

Hi @RosiePW , there is a problem with Fitbit and Apple after the update to iOS 13. This problem is entirely to blame on Apple and not Fitbit, cause Apple changed the rules how to handle notifications in iOS 13, without communicating this with Fitbit. See this warning on top of the support page of Fitbit: https://help.fitbit.com/?cu=1, Regards kuzibri 

[SunsetRunner]

Hello! 

Make sure your watch is plugged in and the screen is lit up if the screen dose not ligth up un plug it and hold the button for 3-5 secounds then plug it back in if it continues to not power on try a new outlet and power box if it continues to not start go to the place of purchase and ask for an exchange becusse the device is defective from setup

And make sure you have the fitbit app installed 

And in the add device proses 

[RosiePW]

Thank you for your kind and helpful reply, Kuzibri! Now, please advise me. What can I do with this Versa 2 Watch? Can I return this to the shop where I bought it, you think? It seems to me the only other option is to buy a Smart Phone that would synch with Versa 2.  What is the cheapest Smart Phone that would synch with Versa 2, any tips??? It is an extra expense, and I am not sure if it is a sensible thing to do.  I have an iPhone 8 that is working perfectly and I do not need another phone.  Thank you for your kind attention!

[RosiePW]

Thanks, Mitchell ... It is "YES" to all your hints. The Versa 2 is plugged-in and lights up/powers up and is working. I have downloaded the app and created a new account ... etc ... But since it is indeed an Apple-initiated problem (see Kuzibri) then I have no other solution but to return it because I only use iPhones, which do not synch with Versa 2.  The huge technology shop where I bought it from should have warned me.  That's a real pity!  I could have saved myself some very precious days... preparing for Christmas!  I wasted so much time trying to make it work, since the day I bought this watch on Thursday.  Thanks for your care, Mitchell...

[SunsetRunner]

Hi @RosiePW , which PC are you using? Windows of Apple? Regards, kuzibri

Update: probably you're using an iMAC. In the mean time that Fitbit is finding a solution for the iOS 13 problems, you can connect your Versa to your iMAC and sync it with your iMAC. Limitations are changing Clock Faces and installing apps, but al least you can sync your Versa: See this: https://www.imore.com/how-set-and-start-using-your-fitbit-mac. Regards kuzibri