New Fitbit Versa 2 never switched on

[Karma_3001]

Hello Everyone, I was excited to be part of fitbit family, I asked my friend who was coming from USA to bring me a fitbit versa 2, I stay in India, the order was placed on Nov 25th, 2022 and I received the device on Jan 12, 2023 and the fitbit box never open until it reached me, upon unboxing it at first the versa 2 was not getting switch on and I thought to charge it over night (I saw the blue fitbit logo).

But next morning I found the display was black and was not able to switch it on, the charger is working because my friend has a same versa 2 and was able to charge it fine.

Upon checking few troubleshooting steps online I was still unable to switch on it.

Following T/S already done but didn't fix my issue.

1. Charge it over night.

2. Clean watch and charger contact points

3. Press and hold the fitbit button for more than 30 seconds but it never switch on

Is there any T/S step I have missed your help would be really appreciated.

My diagnose say I might have received a defect device which is very unfortunate as I was excited to use it.

P.S : I have already contacted Fitbit support via chat and received email communication today (it took 4 days for that) and will be sending them the detail they have asked and update here.

Thank you 

[JuanFitbit]

@Karma_3001 , A warm welcome to the Community! Thank you for your message and taking the time to contact Support. 

To avoid confusions keep working with them. they'll take good care of you. 

Hope this gets solved soon. 

[Karma_3001 · Accepted solution]

Hello All,

I got my replacement fitbit versa 2 pebble, the Fitbit support team was very supportive as they could be.

Thank you 

[JuanFitbit]

@Karma_3001 , Thank you for your reply and kind words. 

I'm glad that Support could help you further. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

Keep stepping