New Versa 2 won't charge

[colfunk]

I've just received a brand new Versa 2 and when it arrived it had 0% battery. When I try to charge it on the cradle, it tries a reboot and I can see the screen while it is on the cradle for a short while (which confirms the 0% battery).  However, it then seems to power down and will not charge past the 0% mark.  Very disappointing for a new user of a Fitbit - is there anything I can do to get it working please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @colfunk, welcome to the Community Forums. I'm sorry to hear that you're feeling disappointed with your new Versa 2. I appreciate the details provided in your post about your watch's behavior, I'll be glad to help you with this. 

I'd recommend letting your watch charging around 1 hr to see if the screen displays anything else than the 0% mark. Since your watch is a brand new it seems to not have charge at all.

However, if the Versa 2 does not respond after the hour, please try the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know if you need further assistance, I'll be around.

[colfunk]

Thank you for the response.  I did try everything you suggested, having trawled the web for similar experiences, but all to no avail.  As a result I decided to return the watch and get a replacement, which I received in very quick time.  The replacement watch is behaving as it should, thankfully.

I do appreciate you trying to assist me, thank you.

[MarreFitbit]

Hi there @colfunk, you're very welcome. I'm glad to hear that your new Versa Lite is working as expected. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 😉