11-19-2022 14:45
11-19-2022 14:45
Cannot get my new Versa 2 (second one) to sync with my phone. I believe it still recognizes the old one...
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Best Answer11-19-2022 15:18
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-19-2022 15:18
Hi @ChamaMama when you set it up, the app will ask if you're replacing the one you have on your account - tell it yes. OR, remove the existing Versa 2 from your account, get it out of range and set up the new one.
Best Answer11-19-2022 15:18
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-19-2022 15:18
Hi @ChamaMama when you set it up, the app will ask if you're replacing the one you have on your account - tell it yes. OR, remove the existing Versa 2 from your account, get it out of range and set up the new one.
Best Answer11-20-2022 07:04
11-20-2022 07:04
Thank you for your help. It worked!
11-20-2022 10:53
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-20-2022 10:53
Good news @ChamaMama and thanks for sharing!
Best Answer