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New Versa 3 battery issues

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‎03-28-2022 13:05 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-28-2022 13:05 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

Received my Versa 3 today. Charger doesn't work. If I held in one position it would charge slowly.

 

Fitbit are sending a new charger, which hopefully works but the battery/ charger seem to be really flawed.

 

I had the first versa which was brilliant and a few other old trackers. 

 

Is the versa 3 worth keeping? The button isn't very easy to get on with at the moment I'm finding

 

Moderator Edit: Clarified subject

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‎03-29-2022 05:39 - edited ‎03-05-2024 06:56

‎03-29-2022 05:39 - edited ‎03-05-2024 06:56

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. I understand where your concern is coming from. 

If you keep having difficulties to charge your Versa 3 after getting the new charging cable, please see Why isn't my Fitbit device's battery charging?

If the issue persists after trying the above, the best way to get help for this problem is to chat with us online or give us a call again. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-29-2022 05:39 - edited ‎03-05-2024 06:56

‎03-29-2022 05:39 - edited ‎03-05-2024 06:56

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. I understand where your concern is coming from. 

If you keep having difficulties to charge your Versa 3 after getting the new charging cable, please see Why isn't my Fitbit device's battery charging?

If the issue persists after trying the above, the best way to get help for this problem is to chat with us online or give us a call again. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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