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New Versa doesn't Count Floors

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‎10-27-2020 15:34

‎10-27-2020 15:34

My new Versa which I received as a present has not counted any floors since I activated it 1 week ago. I have tried the restart and soft reset options suggested by moderators in other posts but these have not solved the problem.

 

I know this is a small issue but a brand new device not functioning as advertised is a disappointment and reflects badly on Fitbit. 

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2 REPLIES 2

‎10-27-2020 15:48

‎10-27-2020 15:48

Are you sure it is a Versa, not a Versa Lite?  The Versa Lite does not count floors.  It does not have the altimeter needed for that.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-28-2020 06:11

In response to JohnnyRow

‎10-28-2020 06:11

Yes I'm pretty sure it's a Versa.

IMG_20201028_130517.jpg

 

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