New Versa is not working

[Neverbuyingone]

Just purchased a versa 3 as a replacement for the recalled ionic. After 4 hours of trying to get it to update and connect, I’ve realised the only good thing about the versa is, the box to put it back in and return it. Absolute  rubbish. 
APPLE WATCH FOR ME. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Neverbuyingone. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. We‘re taking your comments and sentiments in regards to our products into consideration.

Have you already unpaired your Fitbit Ionic from your phone's Bluetooth settings? If not yet, it seems that your Versa cannot connect properly to your phone since you haven't yet forgotten the connection between your old Fitbit device and the phone's Bluetooth. With that said, try the steps below: 

• Unpair your Versa and Ionic device from your old phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa again.
• If there is no connection, restart your Versa.

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope this helps.