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New Versa is not working

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‎04-24-2019 13:40

‎04-24-2019 13:40

I just bought a brand new Versa for my teenage son a week ago.   It is not working anymore, at first the screen would get fuzzy and then go blank and now it won't show anything at all.  I tried to factory reset it but that did not work.  I am completely frustrated!  $200 is a lot of money for something to quit working within a week.  I have spent way too much time researching topics on this and trying to fix on my own.  I am struggling to find a direct contact with Fitbit anywhere.

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‎04-24-2019 13:57 - edited ‎04-24-2019 13:59

‎04-24-2019 13:57 - edited ‎04-24-2019 13:59

Hi, I'm not going to ask you to restart the Versa several times in a row, etc, cause this seems to be a hardware issue. I would advice you to contact customer support immediately about this, it's a faulty device. BTW, when contacting CS, mention that you already did a FR and did not work, otherwise they will ask you to restart your Versa multiple times in a row, etc. 

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‎04-25-2019 09:02

In response to SunsetRunner

‎04-25-2019 09:02

@kjC. Welcome to our Fitbit Community! I'd like to follow up on the display issues that your son's Versa is experiencing since it won't turn on even though after performing a factory reset.

 

If you haven't contacted our Support team, I'll forward your case to them so they can investigate further and assist you accordingly. You will receive an email from them soon.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. It also contains the restart process but you can skip it if you already tried it.

 

Thank you for your help @SunsetRunner!

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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