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New Versa screen issue

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‎01-01-2021 15:27 - last edited on ‎01-04-2021 14:18 by

‎01-01-2021 15:27 - last edited on ‎01-04-2021 14:18 by

We brought my son a New Fitbit Versa for Christmas, but it is unusable already. The screen is blank but vibrates, we followed the online advice from forum on how to reboot, but all it does then is come back on for a few seconds before glitch lines appear then it goes blank again. My son (17 by the way not a child) has only worn it a couple of times so really disappointed. Have never had an issue with previous fitbit purchases.

 

 

Moderator edit: subject for clarity 

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‎01-04-2021 14:17

‎01-04-2021 14:17

Welcome to the Fitbit Community, @ClaireBear41.

 

I am sorry to hear about the frustration this situation has caused. Thank you for troubleshooting efforts. I recommend trying the following:

 

  1. Confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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