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New Versa won't start

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‎12-25-2020 06:04 - last edited on ‎12-25-2020 15:30 by

‎12-25-2020 06:04 - last edited on ‎12-25-2020 15:30 by

Have a new versa. It will.not move past download app screen.

What do I need to do? Does it need a longer charge?

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎12-25-2020 06:06

‎12-25-2020 06:06

Have you gone through the setup process in the app? See: Help article: How do I set up my tracker?

 

If so, were there any errors?

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‎12-25-2020 06:14

In response to SteveH

‎12-25-2020 06:14

Yes downloaded app.
Also set up and linked to my phone
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‎12-25-2020 06:18

In response to Popnoodle18

‎12-25-2020 06:18

If you have gone through the setup process ok and it's still displaying the setup message then, for some reason, it has not connected the fitbit to your account, What I suggest is that you restart the fitbit using this procedure: Help article: How do I restart my tracker? and then go through the setup again by going into the settings in the app by selecting your profile image at the top left of the dashboard and then selecting "set up a device". Hopefully this time it will connect and stay connected.

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