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New Watch

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‎07-19-2020 01:58

‎07-19-2020 01:58

Fitbit has sent out a new watch to me because my old on gave up one day and now after days of trying to sync my new watch it just doesn't want to sync. 
I have constantly restarted,  switched things on and off and it constantly takes me back to the 'to start,download the fitbit app' on the watch screen. 
Any more ideas?

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‎07-19-2020 02:15

‎07-19-2020 02:15

Can I just check that you are following the instructions for setting up a replacement tracker documented at https://help.fitbit.com/articles/en_US/Help_article/1873.htm?Highlight=replacement

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‎07-19-2020 05:52

In response to SteveH

‎07-19-2020 05:52

Hi there! I have just tried the given instructions but unfortunately it will not change screen from the 'download the fitbit app'

I got as far as 'download' and it failed instantly. 

 

 

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