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New update not allowing notifications

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‎10-25-2019 09:20

‎10-25-2019 09:20

I just updated my Fitbit Versa and now my notifications arent going through to my watch. I have done everything!

Anyone else having issues?

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‎10-25-2019 13:12

In response to Ladybugklb

‎10-25-2019 13:12

Hi, if you've read the warning on top of the Customer Support site and you will see that Fitbit is working hard to find a solution for this by Apple caused problem. Regards kuzibri

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‎10-25-2019 09:34

‎10-25-2019 09:34

Hi @Jensen1804, if you happen to have an iPhone, see the warning on top of the Customer Support site. The problem is caused by Apple, who changed the rules regarding the handling of notifications without informing Fitbit about it. Regards kuzibri

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‎10-25-2019 13:07

In response to SunsetRunner

‎10-25-2019 13:07

So does Fitbit have to change things technically for us to be able to receive the notifications again? Or does Apple have to change something?

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‎10-25-2019 13:08

In response to SunsetRunner

‎10-25-2019 13:08

@SunsetRunner is this an issue that Fitbit has to fix or apple? Or is this a "done" issue and will just not work from here on out?

Best Answer

‎10-25-2019 13:12

In response to Ladybugklb

‎10-25-2019 13:12

Hi, if you've read the warning on top of the Customer Support site and you will see that Fitbit is working hard to find a solution for this by Apple caused problem. Regards kuzibri

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‎10-26-2019 15:31

‎10-26-2019 15:31

I have a Samsung, not Iphone 

 

I unpaired my versa and re added it. Its fine now.

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‎10-26-2019 15:32

In response to SunsetRunner

‎10-26-2019 15:32

I dont have an iphone

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