No Fitbit found through bluetooth

[Akraven]

Had to do a factory reser, now my Fitbit won't leave the screen that tells me to download the app, I've uninstalled the app on my phone and reinstalled it, ive turned my bluetooth off then back on, my phone can't find my Fitbit, my fitbit can't do anything but tell me to download the app. I have a Fitbit versa 2, and Samsung note 9 that have been paring well for a year. PLEASE help me, I've done everything!

[SunsetRunner]

Hello @Akraven 

I’m not sure of the reason you decided to do a factory reset but your most likely getting this message because you didn’t unpair your Versa 2 from Bluetooth before performing a factory reset. Let’s try setting up your device again as a new device to see if that solves the problem. 

Setting up your Versa 2 as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. 

To set your Versa 2 up again as a new device please follow these steps closely: 

1. Remove the Versa 2 from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Open the Fitbit app, tap your profile picture > Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes. 
   
   😃 I hope this provides you with an answer and gets you back up and running. Please come back and let me know how it goes.