08-21-2022 09:28
08-21-2022 09:28
Had to do a factory reser, now my Fitbit won't leave the screen that tells me to download the app, I've uninstalled the app on my phone and reinstalled it, ive turned my bluetooth off then back on, my phone can't find my Fitbit, my fitbit can't do anything but tell me to download the app. I have a Fitbit versa 2, and Samsung note 9 that have been paring well for a year. PLEASE help me, I've done everything!
08-21-2022 17:01
08-21-2022 17:01
Hello @Akraven
I’m not sure of the reason you decided to do a factory reset but your most likely getting this message because you didn’t unpair your Versa 2 from Bluetooth before performing a factory reset. Let’s try setting up your device again as a new device to see if that solves the problem.
Setting up your Versa 2 as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync.
To set your Versa 2 up again as a new device please follow these steps closely: