No Versa 2 data on app

[Cpm1]

My Fitbit says it is synced.  It shows up on Bluetooth. My Fitbit watch shows my data, heart rate etc. (not sleep info), yet no data shows up in my app.

Moderator Edit: Clarified subject.

[ABeeSee]

I came here looking for help, I have the same issue, 

It stopped recording heart data from October, 

Watch version 35.72.1.23

Any ideas ?

[Cpm1]

No ideas. I am hoping someone can help.

[cpm50672]

I ended up up chatting with support. It took more than one contact with them but after a while my issue was finally resolved. I really can’t even tell you what finally worked. It was frustrating

[AndreaFitbit]

Welcome to the Fitbit Community, @Cpm1. Thanks for getting back to us @ABeeSee, @cpm50672. I'm sorry to hear that you don't see your Versa 2 data on the Fitbit app. 

@Cpm1, make sure that your watch is paired with your account.

@ABeeSee, please check help article: What factors can affect my heart-rate reading on my Fitbit device?

@cpm50672, thank you for sharing your experience with us.