No Wallet app

[Osampaio]

For everyone, I hope this could help!!!

Since January 12, I´ve been trying to find the Wallet app in my  Fitbit Dashboard on my phone ( S10+) to add my cards. 

Unhappily, I couldn´t find it, and neither support could help me, however, we have changed a lot of emails since then.

Yesterday, I find that a  Windows app is available, and so when I installed it in my desktop, for the first time I could see the wallet app ( I don't know why, but the desktop version, is in Spanish ( I´m Brazilian, and Portuguese is my language... never mind). 

As my desktop didn´t have a Bluetooth device, and the cradle was at home, I have to wait till I get there to try again with my notebook that also has a Bluetooth connection. After an hour or so, and many frustrating attempts, I finally conclude the registration process and added a card at my watch. It seems that is working, but still, I had since now, no opportunity to test it.

I´m attaching two screenshots, the first of the dashboard on my S10+. and the second at my desktop so you could see the incredible invisibility of the app. ( I forgot to mention that I already tried at an S9+ and a Lenovo Tablet, both android phones, and the result was the same as the S10+).

I hope this could help others with the same problem, and to teach support of their job, that supposedly was to help us.... They are always very kind and patient, but they need urgently to improve their data, to help us solve these problems. One of them is mobile tracker, which is completely wiped out of all my dashboards.

MONEDERO IS WALLET!!!!

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Osampaio, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Wallet app and screenshots. I am sorry to hear you are going through this situation, I totally understand how you are feeling and appreciate your time and efforts. If you're unable to see the Wallet tile in the Fitbit app, this may occur because there are no banks in your country which support Fitbit Pay. For a list of supported banks/countries, visit www.fitbit.com/fitbit-pay/banks. I am glad to hear that you've been in touch with our Support team. I appreciate your feedback and recommend to continue working with them since they have already all the details of the case and special tools to continue assisting you. 

Regarding the MobileTrack, I recommend checking this help article where you can find the steps to get the MobileTrack: How do I use Fitbit MobileTrack?

Let me know if you have any questions.

[Osampaio]

Lylia thanks for your unuseful reply.  Of course, I have banks that are supported by Fitbit, if none how could I register?  The suggestion you gave on Mobiel track is effortless, cause I exhaustively explain that is not working.

[LiliyaFitbit]

Thank you for your reply, @Osampaio. 

I am sorry to hear the information provided was not helpful. I apologize for any inconvenience and recommend to continue communication open with our team. I am sure they will be glad to investigate your specific situation and help in the best possible manner. 

Let me know if you have further questions.