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No information about Versa 3 return status

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2022 09:21 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-09-2022 09:21 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I posted my Fitbit per instructions to Birmingham (U.K.) for repair. The Fitbit is still under warranty. It’s nearly two weeks and I haven’t had an acknowledgment on the status quo. Surely, confirmation of receipt and how long it would take them to respond is not much to ask?

 

Has anyone been in a similar situation and advise on what happened? The silence is frustrating and really not good customer care. I switched from Apple Watch to Fitbit and questioning why I made the move 😑

 

 

Moderator edit: Updated subject for clarity. 

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2 REPLIES 2

‎02-09-2022 11:24

‎02-09-2022 11:24

Hi @Amisisly if you have a case number, get in touch with support. This phone number should work UK: call 0800 069 8505

Stepping in the U.S.A. since September 2013. Android 14

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‎02-09-2022 12:41

In response to Odyssey13

‎02-09-2022 12:41

Thanks for the response. Will reach out.

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