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Versa 3 is losing steps after syncing

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‎02-11-2022 03:20 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-11-2022 03:20 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Good day

My Versa keeps loosing steps!!! This it the second day in a row that I went for a run, did 5000 steps, when I synced my watch with my phone app, it’s gone. I have already contacted FitBit, was asked to send a screenshot, but can’t reply as the email comes back with the following message:

Delivery has failed to these recipients or groups:

Fitbit Community (community@mail.fitbit.com)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

This can’t be happening! I need help asap please. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-11-2022 03:29 - edited ‎03-28-2024 05:01

‎02-11-2022 03:29 - edited ‎03-28-2024 05:01

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience you've been having. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. Our team will guide you through the process of attaching or sending the photo required. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎02-11-2022 03:59

In response to MarreFitbit

‎02-11-2022 03:59

I have searched and reached out to the Community to fix this problem. That’s why I started this thread. This problem seems to go back to 2017. There are no solutions other than “restart your FitBit”. I did that last night. Today it did the exact same thing. 

The link you sent to “get connected” is broken. I can’t email back to you either. So honestly… is FitBit’s customer care gonna provide help or not? 

Best Answer

‎02-11-2022 06:24

In response to MarreFitbit

‎02-11-2022 06:24

So is no one at FitBit going to help me solve this problem?

Best Answer