No notification after app update (Android)

[maxal1917]

It looks that after app update on my Android phone I stopped getting notification on my Versa. I noticed that now I have only options "All Day Sync" and "Always Connected", which are turned on. Previously there were more additional options, or at least this is how I remember it from long time ago.

Normal data synchronization works fine if I open the app.

Anyone noticing similar issues?

[DavideFitbit]

Hello @maxal1917, it's good to see you around in the forums. 

Thank you for all the information about your Versa that is not receiving the notifications. Before considering other options, please make sure to check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. 

Also, be sure to check if the mobile device you're using is listed here as a compatible device with the Fitbit app.  

Regarding the syncing options in the app that are missing, could you please confirm if you're referring to any specific feature or option what you were seeing in your app previously? So I can further research about this. 

Please keep me posted. 

[maxal1917]

Hi Davide,

I checked the link, everything seems to be in place with only one difference. I don't see "Enable Notification Widget" option anymore. This is one of the option I remember seeing earlier.

I have Google Pixel 3

Fitbit App version: 3.2 (from App manager, couldn't find it inside the app)

Versa firmware version: 32.33.1.30

Require Encryption is set to On but it's disabled, I can't change it, which is interesting

[maxal1917]

I was able to fix it by completely removing my Versa from the account and adding it back, going through setup process. Works for now.

[DavideFitbit]

Thank you for your reply and for sharing all these details @maxal1917. 

If possible, could you please provide a screenshot of the page where you were seeing the Enable notification" widget option. 

Also, in the meantime, please try to log out from the app, then restart your phone and check if you're seeing the same options available on the Fitbit app. 

Keep me posted.