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No replacement has been sent

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2021 10:28 - last edited on ‎09-07-2021 10:35 by Fitbit Moderator

‎09-07-2021 10:28 - last edited on ‎09-07-2021 10:35 by Fitbit Moderator

I have versa 2 and its button came out on its own. There are physical damages which was confirmed by me sharing the images of the watch. On the mail I have got replacement form as well and I have asked for the replacement which fitbit team agreed to provide me with. Now I have no communication from fitbit team and they are even not replying to my mails.

 

Very poor service. No communication. 0 customer satisfaction. A brand with big promises and 0 customer value. 

 

Bad experience... 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-07-2021 10:30

‎09-07-2021 10:30

There are no physical damages. By mistake I wrote there are physical damages... new watch it is 

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‎09-07-2021 10:32

‎09-07-2021 10:32

Hi @akshay.shukla23  you'll need to get directly with customer support. These are the community forums and we're just users of Fitbit, not support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-07-2021 11:03

In response to Odyssey13

‎09-07-2021 11:03

@akshay.shukla23  my apologies. You came to the community forum with a need and I posted the customer service contact information. You won't get what you need here, as what you need is customer support. I can't make it any clearer and I'm sorry you're unhappy. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-07-2021 11:47 - last edited on ‎08-28-2024 10:03 by Fitbit Moderator

In response to Odyssey13

‎09-07-2021 11:47 - last edited on ‎08-28-2024 10:03 by Fitbit Moderator

Thanks for stopping by, @akshay.shukla23.

I understand where your frustration is coming from. Your feedback is also appreciated since Fitbit is always working to improve its products and services. As @Odyssey13 mentioned, if you have any further questions or concerns regarding the outcome of your case, please feel free to contact our Support team back so they can give you an update about the replacement process. If you're not getting an update by email, I recommend you to call them.

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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