No sleep score

[ANH93]

Hi everyone,

can someone maybe help me with a problem? I have my Fitbit versa 2 for 3 days now and I am tracking my sleep. After the first night I received a sleep score but the days after I didn’t. It is not even showing the sleeping stages like for example REM sleep. It only shows time awake, restlessness and a falling a sleep time. I already synced my phone with the watch again, switcht my Bluetooth off and on again and I cannot update the Fitbit app on my iPhone 11 Pro so I don’t know wat to do? I would really like to see the sleep score and the different stages of sleep since I want to keep track of that. 

[SteveH · Accepted solution]

It can't calculate a sleep score without the sleep stages information. Fitbit say:

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[Alexmann96]

I’m sorry but this didn’t help solve anything, it just reiterates information I was already aware of. Still can’t track my sleep score. 

[LKG1]

Tried every scenario listed... Tech support was useless. 5 days straight with no detailed sleep or score... no sleeping pattern changes have occured & amazingly, I still have a heartbeat! Guess I'll keep contacting Tech support untill someone gets it right...

[montymessex]

I'm having the same problem. Was getting a sleep score for weeks and now for some reason I'm getting the scaled down sleep stages. Not sure what's up. Im wearing the fitbit as I always have. Still sleeping the same too. Oh the info from fitbit is useless. Ugh. 

[LKG1]

Sorry to hear. Seems like peaks & valleys.  So many suggestions but NO clear fix....Living the same issue still. Hope the Google merge cleans or improves! Sent from my U.S. Cellular® Smartphone