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No text notifications on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2019 03:09 - last edited on ‎04-10-2021 18:59 by Moderator Alum

‎11-19-2019 03:09 - last edited on ‎04-10-2021 18:59 by Moderator Alum

I still cannot receive text messages to my Versa. 

 

 


Moderator edit: subject updated for clarity

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4 REPLIES 4

‎11-19-2019 08:41

‎11-19-2019 08:41

Hi @Katie9 , which phone are you using? regards kuzibri

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‎11-19-2019 09:27

In response to SunsetRunner

‎11-19-2019 09:27

iPhone. I’ve called customer service twice in the last 2 months regarding the issue and they keep saying it’s being worked on...

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‎11-19-2019 09:47

In response to Katie9

‎11-19-2019 09:47

Hi @Katie9 , the customer service is right on this matter. It's a known issue that there are problems with notifications since Apple upgraded to iOS 13. During this update, Apple itself changed the rules regarding the handling of notifications without notifying Fitbit about it. Hence these problems. Fitbit cannot help is therefore and is working hard to solve these problems caused by Apple itself, with you as iPhone users as the victims. All in all, blame Apple for this problem and not Fitbit. Regards kuzibri

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‎04-30-2021 01:03

In response to Katie9

‎04-30-2021 01:03

Location? I m on east cost us and had a friend fix my 12

 

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