Non functioning buttons and flashing screen

[Marchblossom]

Hi I am having issues with my recently purchased versa , my left button stopped working and after a few days started working again but this has been intermittent since dispite stopping and starting the Fitbit and resetting it several times .l since this I have had issues with all the buttons and a flashing screen so I changed clock face as advised on someone's post.  I have also had Bluetooth connection issues. I have a pixel phone which has updated the app this morning. I have stopped  and restarted Fitbit again and no buttons appear to be working again ......I rely on my Fitbit to encourage my exercise and now the battery also appears to be draining quicker. Please help

[Lisaladybird]

Mine recently did a simular thing. The screen wouldn't stay off and kept flashing draining battery. I changed the screen image as suggested and restart and it worked perfectly for the day and evening now this morning I have a dark screen but it's life up. And occasionally lines.nothing is working.wondering if it was the update 

[NellyG]

Hi @Marchblossom  @Lisaladybird  I have flagged a moderator to come and help you.

[Lisaladybird]

I have spoken to fitbit and a replacement is being sent out.thanks anyway

[Marchblossom]

Thank you I definitely need help with my versa

[YojanaFitbit]

Welcome to the Community Forums @Lisaladybird and @Marchblossom. Thanks for jumping in @NellyG.

Thanks for troubleshooting prior to contacting us.@Lisaladybird I'm sure our team will be glad to keep assisting you. @Marchblossom I've requested a case on you behalf, you will get a follow up email shortly. I really appreciate the time you've taken to help your Fitbit Versa to work again.

Let me know if you need anything else.