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Non mobile phone connection

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‎02-02-2019 16:58

‎02-02-2019 16:58

 Ni, I just bougth a Versa watch and it doesnt connect with my phone. Im very dissapointed, because I read a lot of web Fórum and so many people have the same problem. FITBIT will do something about that?

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6 REPLIES 6

‎02-02-2019 17:01

‎02-02-2019 17:01

Hi, which Phone are you using?

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‎02-02-2019 17:54

‎02-02-2019 17:54

I just bought one today as well, I'm not sure if you had one before, but what helped for me was to uninstall the fitbit app and redownload it. 

It took me about 2-3 of trying to figure it out. 

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‎02-02-2019 18:06 - edited ‎02-02-2019 18:09

In response to Daryn05

‎02-02-2019 18:06 - edited ‎02-02-2019 18:09

Hi, I have a Versa already for a very long time, but I just wanted to know which mobile device he/she is using to see if that causes their problem.

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‎02-03-2019 07:19

In response to SunsetRunner

‎02-03-2019 07:19

Hi, Samsung J6
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‎02-03-2019 07:20

In response to Daryn05

‎02-03-2019 07:20

Thanks, I will try
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‎02-03-2019 08:52

In response to Flavio.pampiras

‎02-03-2019 08:52

@Flavio.pampiras  Here is a link to the current list of fully compatible devices.  The Samsung Galaxy J6 is not on the list.  That doesn't mean it won't work.  You might not get full functionality.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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