help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not Syncing With Cronometer

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2019 11:08

‎07-18-2019 11:08

Since the update to FitBit 3.1 on Android, the FitBit app stopped syncing with Cronometer.

I have unlinked and linked a number of times.

Cronometer is reading stepsand all other activities from Fitbit.

But, the FitBit app is not showing the data from Cronometer.

I already dislike the poor UX and the instability of the updated FitBit app, this is just icing on the cake. App v3.1, on Pixel 3 XL.

Please, get your developers to fix syncing to Cronometer.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-23-2019 18:40 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

‎07-23-2019 18:40 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

@Bleeh, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your integration and thank you for troubleshooting this issue. Since you have already did the suggested troubleshoots please reach out to Cronometer's Support to see if they know about this issue and if they have any additional suggestions for this as they are the ones in charge of creating and maintaining the integration.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-23-2019 18:40 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

‎07-23-2019 18:40 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

@Bleeh, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your integration and thank you for troubleshooting this issue. Since you have already did the suggested troubleshoots please reach out to Cronometer's Support to see if they know about this issue and if they have any additional suggestions for this as they are the ones in charge of creating and maintaining the integration.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-25-2019 22:44

In response to AlvaroFitbit

‎07-25-2019 22:44

Thanks, it just resumed working after two days.

Best Answer
0 Votes