Not Syncing steps to my challenges- Versa 2

[MrsTuxedoPants]

Despite me making my daily step goals it's not syncing any of my progress to my workweek hustle or other challenges. I have noticed it has not synced my sleep as well. I have tried unpairing my device which wiped out those daily steps and still did not work. I have turned it off and back on. Are there other troubleshooting options to try? 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @MrsTuxedoPants.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team is aware that some users are having difficulties to sync steps to challenges, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

Regarding the sleep not synced, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

Hope this helps.

[MrsTuxedoPants]

Unfortunately I tried repositioning my versa but has not actually done anything. It stopped recording the sleep the same day it stopped syncing in challenges and the only thing different that happened with my account was I bought premium. I don't think 2 things stopped working at the same time is just a coincidence, unfortunately.

I actively use challenges so it's a bit annoying but I am hoping someone has a fix for the this, that worked for them because I do enjoy using my Fitbit. Unfortunately at this time I can't just upgrade my watch to something that isn't experiencing this issue.

[EdsonFitbit]

Thanks for your response, @MrsTuxedoPants.

If after following the instructions shared above you continue having difficulties to see your sleep stages, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[donnafogle]

This happens inconsistently