Not Syncing to Note9

[Kristen0307]

i LOVE my versa. Just bought it 2 weeks ago and now all of a sudden it is not syncing to my phone. I have turned off my bluetooth and turned it back on, tried restarting the watch. Please someone help if you can. Thanks 

[Marrrmaduke]

@Kristen0307 Which Versa firmware are you using? Also which Fitbit mobile app version?

For now, you can try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair.
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

Some users have reported that bluetooth connectivity was more stable if they removed WIFI networks. You can try doing that as well. Before performing above procedure, remove the WIFI from Fitbit mobile app and sync.

[Kristen0307]

Hi! Thank you for your help! It is still not working. Is there anything else you can suggest.

[Marrrmaduke]

@Kristen0307 Out of curiosity, have you tried syncing your Versa with other device, e.g. other phone, tablet or computer?

[Kristen0307]

I tried last night to use my laptop to see if that would help. It didnt. 😭 I love my versa and just want it to sync.

[Marrrmaduke]

@Kristen0307 At this point, I would perform factory reset. The problem is it will wipe all data on your tracker, so if you cannot sync it, it will be lost. Before performing factory reset, please delete Versa from your Fitbit account. You can do that in your Fitbit mobile app. You also need to forget the tracker from your phone's Bluetooth settings. Reboot the phone just in case. To factory reset Versa, go to Settings app on your tracker and scroll down to About. Tap on it and scroll down to Factory Reset. Tap it. After factory reset you will have to set up Versa again by adding a new device in the Fitbit mobile app.