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Not able to find the Wallet after the update

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‎10-12-2023 05:25 - last edited on ‎10-17-2023 07:27 by Fitbit Moderator

‎10-12-2023 05:25 - last edited on ‎10-17-2023 07:27 by Fitbit Moderator

Since the new update I went to use my fit bit pay. Watch stated I entered password to many time. (I did not enter it once) I tried every single step customer service  recommended twice. Then they tell me it's my bank. My bank says no. No help

 

 

Moderator Edit: Clarified Subject 

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3 REPLIES 3

‎10-17-2023 07:24

‎10-17-2023 07:24

Hi there, @Johnmal. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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‎10-17-2023 07:40

In response to EstuardoFitbit

‎10-17-2023 07:40

No, they haven't helped me AT ALL!!!!. They keep saying its my bank which
its not!
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‎10-17-2023 07:56

In response to Johnmal

‎10-17-2023 07:56

Hi there @Johnmal. 

I recognize how difficult this situation has been for you. Keep in mind that this is the best method to have the issue resolved as soon as possible. It may take a little longer than intended, but we are doing everything we can to get you back on track. I apologize for any inconvenience this has caused.

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