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Not able to pick clock

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‎08-30-2018 15:04

‎08-30-2018 15:04

I'm setting up a new Versa. It appears to be connecting with my phone. When I try to pick a clock with every clock I get a message along the lines of "This clock cannot be download to this device". Is this part of the current glitch fitbit are sorting or is there anything I can do?

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3 REPLIES 3

‎08-30-2018 20:56

‎08-30-2018 20:56

What phone are you using? It could well be a compatability problem.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-30-2018 22:13

In response to NellyG

‎08-30-2018 22:13

I have Samsung 7. 

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‎08-31-2018 00:43

In response to Heidisn

‎08-31-2018 00:43

Well that one should work - it is listed on the Supported Devices List. I used to have an S7 and I set up my Ionic using it and selected several clock faces.

So now why isnt your working? Id suggest you do two things and then try again. The first is restart the Versa several times. The second is uninstall the Fitbit app, reinstall it and log back in. Let us know if you can then download a clock face.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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