help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not all functions working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2019 08:30

‎03-03-2019 08:30

My Versa used to show route, split times, heart rate, calories burned, impact on day.

Past few runs only shows heart rate, calories burned and impact on day.

How do I get the most useful two features back?

Many thanks

JB

Best Answer
0 Votes
5 REPLIES 5

‎03-03-2019 09:47

‎03-03-2019 09:47

@JB1967 It seems like your GPS is not connecting or the connection is lost. What phone model and OS do you have? Also, which version of the Fitbit mobile app are you running?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎03-03-2019 10:56

In response to Marrrmaduke

‎03-03-2019 10:56

Hi

its a Moto android less than 2 years old.

On Tesco though I think the piggy-back on EE.

Its a Fitbit Versa.

Odd thing is has worked normally many times until recently....

Best Answer
0 Votes

‎03-03-2019 17:39

In response to JB1967

‎03-03-2019 17:39

@JB1967 would you happen to remember when it stopped working? Perhaps it coincides with one of the updates?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎03-04-2019 10:52

In response to Marrrmaduke

‎03-04-2019 10:52

within the past week

I took it back to the shop where purchased - they checked for updates but apparently not

I'll maybe try and uninstall and reinstall anyway and see what happens - will post what happens

Many thanks or the suggestions

Best Answer
0 Votes

‎03-04-2019 11:15

In response to JB1967

‎03-04-2019 11:15

@JB1967 I'm thinking about Fitbit mobile app update. I would try rolling back a version or too aka installing older build - perhaps 2.87?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer