help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not correct posting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2019 13:10

‎01-30-2019 13:10

I just ran for 9,681 steps and my versa is recording at 2.07 miles my FB 3 always was around 5 miles why is this not registering

Best Answer
0 Votes
1 REPLY 1

‎01-30-2019 13:20

‎01-30-2019 13:20

Hi @Hopkinslax  Assuming you were not connected to your phone's GPS, distance would be calculated as number of steps times stride length.  Your stride length should be set to something close,  but it is possible it got set way off.

For how to check and adjust stride length, see:

How do I measure and adjust stride length for my Fitbit device?

Note there are separate stride lengths for running and walking.

 

Welcome to the forums and let us know if that works, or if there is anything else we can help with.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer